Introduction Artificial intelligence (AI) continues to make significant inroads in the Philippines as both the private and public sectors recognize its potential benefits and risks. From revolutionizing the local business process outsourcing (BPO) industry to the government’s efforts in regulating this transformative technology, AI is reshaping the country’s landscape. As ChatGPT leads a job revolution that sparks debates on job creation and displacement, it is imperative for individuals to prepare for the inevitable impact that AI will have on their lives. The Positive Impact on BPOs The Contact Center Association of the Philippines (CCAP) recently highlighted the positive impact of … Continue reading The Rising Influence of Artificial Intelligence in the Philippines: Transforming BPOs Today, Envisioning a Future Across Multiple Sectors